1. Agreement to Terms
By accessing and using the services of LinkAlone Networks ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use our services.
2. Definitions
For the purposes of these Terms of Service, the following terms shall have the meanings set forth below:
- "Deliverables" means all work products, code, designs, documentation, and materials created and delivered to you as part of the project.
- "Revision Round" means a single cycle of feedback and changes. A revision round begins when you provide feedback and ends when we implement those changes and submit the updated work for your review.
- "Milestone" means a specific point in the project timeline that marks the completion of a significant portion of work, as defined in your project agreement.
- "Project Agreement" means the written proposal, contract, or statement of work that specifies the scope, deliverables, timeline, and pricing for your specific project.
- "Scope Change" means any modification to the project that adds, removes, or significantly alters features, functionality, or deliverables beyond what was originally agreed upon.
- "Staging Environment" means a testing or preview version of your website where you can review work before it goes live.
- "Production Environment" means the live, publicly accessible version of your website.
3. Services
LinkAlone Networks provides web design, web development, and related digital services. All services are provided subject to these Terms of Service and any specific agreements or proposals entered into between you and LinkAlone Networks.
- Website design and development
- Web application development
- Content management system (CMS) implementation
- Search engine optimization (SEO) services
- Web hosting services
- Website maintenance and support
- Consulting and technical support
4. Project Scope and Deliverables
The scope of work, deliverables, timeline, and pricing for each project will be outlined in a written proposal or agreement. Any changes to the project scope must be agreed upon in writing by both parties and may result in additional fees and timeline adjustments.
5. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information, content, and materials necessary for project completion
- Respond to requests for feedback and approvals within the agreed timeframe
- Ensure you have the legal right to use any content, images, or materials you provide
- Make timely payments as specified in your agreement
- Comply with all applicable laws and regulations
5.1 Content Delivery Timelines
To ensure timely project completion, you agree to provide all required content and materials according to the following timelines:
- Initial Content: All initial content, images, logos, and materials must be provided within 7 business days of project commencement, unless otherwise specified in your project agreement.
- Feedback and Approvals: You agree to provide feedback on design mockups, revisions, and deliverables within 5 business days of receipt.
- Final Content: Any remaining content or materials must be provided no later than the 75% completion milestone, unless otherwise agreed in writing.
- Delays: If you fail to provide required content or feedback within the specified timelines, project deadlines will be extended accordingly, and additional fees may apply for project delays caused by late content delivery.
6. Payment Terms
Payment terms will be specified in your project agreement. Generally:
- A deposit of 50% is required before work begins
- An additional 25% payment is due when the project is 75% complete
- The remaining 25% balance is due upon project completion, prior to final delivery
- Late payments may incur interest charges
- Pricing is in Canadian Dollars (CAD) for Canadian clients and US Dollars (USD) for international clients
6.1 Milestone Definitions
For the purpose of payment milestones, project completion is measured as follows:
75% Complete Milestone
A project is considered 75% complete when the following criteria have been met:
- All major design elements and layouts have been completed and approved
- Core functionality and features are implemented and functional
- Content integration is substantially complete (at least 75% of all pages/content areas)
- Website is functional and accessible in a staging/preview environment
- Initial testing has been completed and major issues have been addressed
- Client has been provided with access to review the project in its current state
We will notify you in writing when the 75% milestone has been reached, and payment will be due within 7 business days of notification.
Project Completion
A project is considered complete when:
- All deliverables specified in the project agreement have been completed
- All client-requested revisions (within the agreed scope) have been implemented
- Final testing and quality assurance have been completed
- Client has provided final approval in writing
- All content has been integrated and is accurate
- The website is ready for deployment to the production environment
Final payment is due upon project completion but before final delivery and deployment to the production server.
6.2 Late Payment Charges
If payment is not received by the due date:
- Late payments will incur interest charges at a rate of 1.5% per month (18% annually) on the outstanding balance
- Interest will accrue from the original due date until payment is received in full
- We reserve the right to suspend work on your project until all overdue payments are received
- Repeated late payments may result in additional fees or termination of the agreement
7. Intellectual Property
Intellectual property rights are an important aspect of our service agreement. The following terms apply:
7.1 Ownership of Deliverables
Upon receipt of full payment for the project, you will own the exclusive rights to the final deliverables created specifically for your project, including:
- Custom website design and layout
- Custom code written specifically for your project
- Original graphics, images, and visual elements created for your project
- Project documentation and specifications
7.2 Portfolio and Marketing Rights
LinkAlone Networks retains the right to:
- Display your project in our portfolio and case studies
- Use screenshots, images, or descriptions of your project for marketing and promotional purposes
- Reference your project in proposals and presentations to potential clients
- Use your company name and logo in connection with showcasing our work
If you prefer not to have your project featured in our portfolio, please notify us in writing before project commencement, and we will respect your request.
7.3 Pre-Existing Materials
LinkAlone Networks retains ownership of:
- Pre-existing code, frameworks, templates, or tools developed by us
- Proprietary methodologies, processes, and know-how
- Reusable code libraries and components not created specifically for your project
You receive a license to use these materials as part of your project deliverables, but ownership remains with LinkAlone Networks.
7.4 Third-Party Components
Your project may include third-party components such as:
- Open-source libraries, frameworks, and plugins
- Commercial software licenses
- Fonts, stock images, or other licensed content
These components remain subject to their respective licenses and terms of use. You are responsible for ensuring compliance with all third-party license requirements.
7.5 Client-Provided Materials
You retain all rights to content, images, logos, trademarks, and other materials you provide to us. By providing these materials, you warrant that you have the legal right to use them and grant us a license to use them solely for the purpose of completing your project.
7.6 Source Code and Access
Upon full payment, you will receive access to the source code and files for your project. The method of delivery (FTP, cloud storage, repository access, etc.) will be specified in your project agreement.
7.7 Attribution and Credit
All websites and web applications created by LinkAlone Networks will include a credit link in the footer that links back to our website (linkalone.dev). This attribution must remain in place and may not be removed or modified without our written consent. The credit link serves as recognition of our work and helps maintain the integrity of our portfolio.
8. Revisions and Changes
The number of revision rounds included in your project will be specified in your project agreement. The following terms apply to revisions and changes:
8.1 Revision Rounds
A revision round consists of:
- You providing feedback on the current version of the work
- We implementing the requested changes
- We submitting the revised work for your review
Each revision round allows you to request changes to the work. Multiple changes requested at the same time constitute one revision round.
8.2 Scope of Revisions
Revisions included in your project typically cover:
- Minor text changes and content updates
- Color, font, or styling adjustments
- Layout tweaks and spacing modifications
- Minor functionality adjustments
- Image replacements (using provided images)
Revisions do not include:
- Complete redesigns or major structural changes
- Adding new features or functionality not in the original scope
- Creating new pages or sections beyond the agreed scope
- Significant changes to the project's core concept or direction
8.3 Additional Revisions
Additional revision rounds beyond those included in your agreement may be available at an additional cost. We will provide a quote for additional revisions before proceeding. Major changes to the project scope will require a new agreement and may affect pricing and timeline.
9. Project Timeline
Project timelines are estimates based on the information provided and are subject to change based on:
- Client response times and feedback
- Scope changes or additions
- Unforeseen technical challenges
- Third-party dependencies
We will communicate any significant timeline changes promptly.
10. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms of Service due to circumstances beyond their reasonable control, including but not limited to:
- Natural disasters, fires, floods, earthquakes, or other acts of God
- War, terrorism, civil unrest, or government actions
- Pandemics, epidemics, or public health emergencies
- Internet or telecommunications failures or outages
- Strikes, labor disputes, or work stoppages
- Power outages or utility failures
- Third-party service provider failures or disruptions
If a force majeure event occurs, the affected party will:
- Notify the other party as soon as reasonably possible
- Use reasonable efforts to minimize the impact of the event
- Resume performance as soon as the event is resolved
Project timelines will be extended by the duration of the force majeure event. If a force majeure event continues for more than 30 days, either party may terminate the agreement with written notice.
11. Acceptance and Testing Procedures
The following procedures apply to project acceptance and testing:
11.1 Testing Period
Upon completion of the project, you will have a testing period (typically 7-14 business days, as specified in your project agreement) to review and test all deliverables in the staging environment.
11.2 Acceptance Criteria
For the project to be considered accepted, the deliverables must:
- Meet the specifications outlined in your project agreement
- Function as described and intended
- Be free from material defects that prevent normal use
- Comply with the technical standards specified in your agreement
11.3 Acceptance Process
During the testing period, you may:
- Test all functionality and features
- Review design and content
- Report any bugs, errors, or issues
- Request corrections for items that do not meet the agreed specifications
Acceptance is deemed to have occurred when:
- You provide written approval, or
- The testing period expires without written objection, or
- You begin using the deliverables in a production environment
11.4 Rejection and Corrections
If you reject deliverables during the testing period, you must provide written notice specifying the reasons for rejection. We will correct any issues that do not meet the agreed specifications at no additional cost. Corrections will be completed within a reasonable timeframe, and a new testing period may be provided if significant changes are made.
12. Technical Standards and Browser Compatibility
We design and develop websites to meet current industry standards and best practices:
12.1 Browser Compatibility
All websites are tested and optimized for the following browsers and versions:
- Desktop: Latest versions of Chrome, Firefox, Safari, and Edge
- Mobile: Latest versions of Safari (iOS) and Chrome (Android)
- Tablet: Latest versions of Safari (iPad) and Chrome (Android tablets)
While we strive for compatibility across all modern browsers, we cannot guarantee perfect functionality in older browser versions (more than 2 years old) or unsupported browsers.
12.2 Responsive Design
All websites are designed to be responsive and will function properly on:
- Desktop screens (1920px and below)
- Tablet devices (768px to 1024px)
- Mobile devices (320px to 767px)
12.3 Performance Standards
We optimize websites for performance, aiming for:
- Page load times under 3 seconds on standard broadband connections
- Mobile-friendly design and optimization
- Search engine optimization (SEO) best practices
- Accessibility considerations (WCAG 2.1 Level AA where applicable)
Note: Actual performance may vary based on hosting environment, content size, third-party integrations, and user's internet connection speed.
12.4 Code Standards
All code is written following industry best practices, including:
- Valid HTML5 and CSS3 markup
- Semantic code structure
- Cross-browser compatibility
- Mobile-first responsive design principles
13. Cancellation and Refunds
If you wish to cancel a project:
- You must provide written notice of cancellation
- You will be responsible for payment of all work completed up to the cancellation date
- Deposits are non-refundable unless otherwise specified in your agreement
- No refunds will be provided for completed work
14. Warranties and Disclaimers
We warrant that our services will be performed in a professional and workmanlike manner. The following warranties and disclaimers apply:
14.1 Warranty Period
We provide a warranty period of 30 days from the date of project completion and final delivery. During this warranty period, we will:
- Fix any bugs or errors that prevent the website from functioning as specified in the project agreement
- Correct any issues where the deliverables do not meet the agreed specifications
- Address any problems resulting from defects in our workmanship
The warranty covers:
- Functionality issues and bugs in code we developed
- Design elements not matching approved mockups
- Integration issues with third-party services we implemented
The warranty does not cover:
- Changes or modifications made by you or third parties after delivery
- Issues caused by third-party hosting, server, or service problems (hosting issues on LinkAlone Networks servers are covered by separate hosting service terms)
- Content errors or inaccuracies in materials you provided
- Compatibility issues with browsers or devices not specified in the technical standards
- Issues arising from your failure to maintain or update the website
14.2 General Disclaimers
However:
- We do not guarantee specific results from SEO or marketing services
- We are not responsible for third-party services, third-party hosting, or domain issues (hosting services provided by LinkAlone Networks are subject to separate hosting service terms and agreements)
- We do not warrant that the website will be error-free or uninterrupted
- We are not liable for content provided by the client
- We make no warranties regarding the performance of third-party plugins, services, or integrations
15. Limitation of Liability
To the maximum extent permitted by law, LinkAlone Networks' total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific project in question. We shall not be liable for any indirect, incidental, special, or consequential damages.
16. Confidentiality
We will maintain the confidentiality of your proprietary information and will not disclose it to third parties without your consent, except as required by law or as necessary to perform our services.
17. Third-Party Services
Your project may involve third-party services (hosting, domains, APIs, etc.). You are responsible for:
- Understanding and complying with third-party terms of service
- Maintaining accounts and subscriptions for third-party services
- Any fees associated with third-party services
17.1 Web Hosting Services
While not mandatory, we strongly recommend hosting websites designed and developed by LinkAlone Networks on our servers. Hosting your website with us offers several advantages:
- Optimized server configuration for your specific website
- Faster support response times for hosting-related issues
- Seamless integration with our development and maintenance services
- Regular backups and security monitoring
- Simplified management and updates
Web hosting services are provided separately from the initial project and are subject to additional fees. Hosting fees are typically billed monthly or annually, as specified in your hosting agreement. Pricing and terms for hosting services will be provided separately and are not included in the initial project quote unless explicitly stated.
If you choose to host your website with a third-party provider, you are responsible for ensuring the hosting environment meets the technical requirements of your website. We are not responsible for issues arising from incompatible or inadequate third-party hosting services.
17.2 Domain and Hosting Transfer
If you wish to transfer your domain or hosting to another provider:
- You may request transfer assistance, which may be subject to additional fees
- We will provide necessary access credentials and files to facilitate the transfer
- Transfer assistance will be provided within 10 business days of your written request
- You are responsible for ensuring compatibility with the new hosting environment
- We are not responsible for issues arising from the transfer or the new hosting environment
- After transfer, ongoing support for issues related to the new hosting environment may require a separate support agreement
18. Maintenance and Support
The following terms apply to maintenance and support services:
18.1 Basic Support Period
Basic support may be included for a limited period (typically 30 days) as specified in your project agreement. Basic support includes:
- Assistance with minor issues or questions about the delivered website
- Guidance on how to use content management systems or features we implemented
- Email support with a response time of 2-3 business days
Basic support does not include:
- Major changes or new features
- Content updates or modifications
- Training sessions
- Emergency or priority support
18.2 Ongoing Maintenance
Post-launch maintenance and support services are available separately through a maintenance agreement. Ongoing maintenance may include:
- Regular security updates and patches
- Plugin and software updates
- Content updates and modifications
- Technical support and troubleshooting
- Performance monitoring and optimization
- Backup and recovery services
Maintenance services, pricing, and terms will be outlined in a separate maintenance agreement. Ongoing support requires a separate maintenance agreement and is not included in the initial project scope unless specifically stated in your project agreement.
18.3 Support Response Times
Response times for support requests vary based on the support plan:
- Basic Support: 2-3 business days
- Standard Maintenance: 1-2 business days (as specified in maintenance agreement)
- Priority Support: Same day or next business day (as specified in maintenance agreement)
- Emergency Support: Within 4 hours (available with premium maintenance plans)
19. Indemnification
You agree to indemnify and hold LinkAlone Networks harmless from any claims, damages, or expenses arising from:
- Content or materials you provide
- Your use of the deliverables
- Your violation of these terms
- Your violation of any third-party rights
20. Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms of Service or our services, the parties agree to resolve such disputes through the following process:
20.1 Good Faith Negotiation
The parties agree to first attempt to resolve any dispute through good faith negotiation. Either party may initiate this process by providing written notice to the other party describing the nature of the dispute. The parties will then engage in direct discussions for a period of 30 days to attempt to reach a mutually acceptable resolution.
20.2 Mediation
If the dispute cannot be resolved through direct negotiation within 30 days, the parties agree to submit the dispute to mediation. The mediation will be conducted by a mutually agreed-upon mediator in Montreal, Quebec, Canada. If the parties cannot agree on a mediator, one will be appointed by the Quebec Bar Association or a similar professional organization. The costs of mediation will be shared equally between the parties, unless otherwise agreed.
20.3 Arbitration
If mediation is unsuccessful, any remaining disputes will be resolved through binding arbitration in accordance with the Arbitration Act of Quebec. The arbitration will be conducted in Montreal, Quebec, Canada, in the English or French language as agreed by the parties. The arbitrator's decision will be final and binding, and judgment upon the award may be entered in any court having jurisdiction.
20.4 Exceptions
Notwithstanding the above, either party may seek injunctive relief or other equitable remedies in any court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm, without first engaging in the dispute resolution process outlined above.
20.5 Class Action Waiver
You agree that any disputes will be resolved on an individual basis and waive any right to participate in a class action, collective action, or representative proceeding against LinkAlone Networks.
21. Severability and Waiver
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms.
No waiver of any term or condition of these Terms of Service shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
22. Entire Agreement
These Terms of Service, together with your project agreement, constitute the entire agreement between you and LinkAlone Networks regarding the subject matter herein and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, relating to the same subject matter.
23. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions.
24. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new terms.
25. Contact Information
If you have any questions about these Terms of Service, please contact us:
